Help Center
Most of the time, the answer is in the order status itself: it shows which stage delivery is in and how much is left. For anything else, pick one of the options below.
What people ask support most
Delivery progress
Once my payment is approved, how soon does delivery start?
The system queues your order the moment payment is confirmed, and the first batch usually shows up within minutes. Larger quantities arrive at a controlled pace over several hours so the counter climbs gradually.
My payment went through but the count has not moved. What should I check?
First, open the profile while logged out or from another device to confirm it is public. Then compare the @ on the order with the profile, character by character. If both check out and the number is still flat after 2 hours, send us your order code in the chat.
I typed the wrong @. Can I change it?
Yes, as long as delivery has not started on the @ you entered. Send your order code and the correct @ in the chat as soon as you can. Once delivery begins on a profile, it cannot be moved to another one.
Payment
How can I pay?
We accept Visa, Mastercard, Apple Pay, Google Pay, charged in US dollars. The price on the package is the final price, with nothing added at checkout. If your card is issued outside the US, your bank may convert the amount and apply its own fee.
I was charged, but my order still says waiting for payment.
Card and wallet payments are usually confirmed within seconds. If nothing changes after 30 minutes, send us the charge from your bank statement and the email you used at checkout. The team will find the transaction and release the order by hand.
Is the automatic followers plan billed every month?
Yes, it renews monthly until you ask to cancel. You can cancel in the chat with no fee, and the period you already paid for stays active until it ends.
Guarantee and refills
Some followers dropped off. How do I get a refill?
Within the service guarantee window, refills are free. Send your order code in the chat with a rough count of how many dropped. If a service has no refill, its page says so before you pay.
Can I place another order for the same profile?
Yes, once the previous one has finished. The system measures delivery against the count the profile had when the order started. With two orders running on the same @, that baseline gets lost and both move more slowly.
Does my profile need to stay public during delivery?
Yes. On a private profile, each new follower becomes a follow request waiting for approval, and delivery stalls there. Once the order is complete, you can make the profile private again.
Security
Will OrbitFollow ask for my account password?
No, never. An order only uses the @ or the post link. If someone claiming to be OrbitFollow asks for a password or verification code, it is a scam: do not send anything and tell our support team.
What happens to the information I enter?
We use it to confirm payment, run your order and answer your support requests. It is never sold or handed to third parties for other purposes. The full details are in the Privacy Policy.
Question about a specific service? See the answers grouped by network.
Contact the team
Every day, 11:00 to 03:00 UTC. Including these details in your first message saves back-and-forth and gets you a fix sooner.
- Your 6-character order code, from the confirmation email
- The @ or link you used on the order
- For payment issues, the charge as it appears on your bank statement
The conditions for every order are in the Terms of Service. How we handle your data is in the Privacy Policy.